Frequently Asked Questions

Peter Manning NYC is an online clothing company that is dedicated to and designed for the 30 million men in the US (and countless millions abroad!) who are 5’8” and under, or “not-so-tall” as we like to call it.

Peter Manning is a "not-so-tall” guy who had finally had it with not being able to find clothes that fit. He’s wanted to make this line of clothes since he was ten years old and his mom told him that the bell bottoms he wanted wouldn’t be bell bottoms anymore after she shortened them. Booo!

Fit is everything. Wearing a well-fitting garment is one of the best things a guy can do for himself. Well-fitting clothes make you look great (and taller) and when you look great, you feel great. It is really that simple.

Let’s face it, going to the tailor is a pain. Sure, to sculpt a suit to perfection can be fun, but when you have to take your shirts, pants, jackets, sweaters, etc all to the tailor, in order to achieve a basic fit, it's a drag (not to mention expensive!). Also, a tailor can shorten hems but he can’t address all issues, such as proportion, and details like pocket and collar size, that make a big difference. Usually when we try to fix something at the tailor, it just ends up being out of proportion, as we have learned from bitter experience. In the end, many of us skip the tailor and live with clothes that don’t fit, and that’s even worse.

The Tailor Tax is a term we coined, which represents the amount us shorter guys have to pay to fix our clothes. We pay lots more than the other guys!

Proper-fitting clothes should fit as close to the body as is comfortable. Things should fit well but you should have freedom of movement. Arms of shirts and jacket should be slimmer and not too long, pants should have a medium rise and a slimmer leg. Details like button stance (the distance from the collar button to the next button) should be properly proportioned. Pockets should not be too big, lapels not too wide, and collars should be smaller. Everything should be in proper scale. And scale and proportion are what we think about all day long at PMNYC.

The average height in the US is 5'9", so we define "not-so-tall" or shorter guys as 5’8” and under. This represents about 30% of the male population. But there are also taller guys with shorter legs, who love our shorter inseams!

In order to truly address our customer, we had to move away from traditional sizing (S, M, L etc) because it would be confusing for our guys. Those sizes mean something in menswear (and every brand is different), so we had to create a sizing system that was proprietary and designed for our target market. We based our sizing (1, 2, 3, 4, 2X and 4X) on height, weight and body type. So if you enter your height and weight into our size calculator, you'll come up with the size that is right for you. Nine times out of ten we get it right; but everyone’s body is different, so sometimes we have to try again. We added sizes 2X and 4X to our original 1 through 4, in order to address guys who are bigger on top.

Yes, shipping on domestic orders is always free. We unfortunately cannot offer free shipping on international orders at this time, but are always working to secure the best rates for our customers.

Yes, returns and exchanges are both free and easy! They can be processed right here on our website, where you can also print a free shipping label. See the Return/Exchange link at the bottom of the page. It's as easy as 1-2-3.

We accept returns at any time and for any reason, and they're free! We will provide a full refund if the return is made within 30 days of purchase, on non-sale items. For sale items and anything returned after 30 days, we offer a full store credit. Please only return goods that remain unwashed and undamaged.

Go to the Return/Exchange link at the bottom of the page, and it will take you to our returns portal. Enter your order number and email, let us know whether you'd like a refund, store credit or exchange, and the reason for the return. You can then print a free shipping label and send the item(s) back in the original box. It's super easy.

You can email us anytime at info@petermanningnyc.com or call us at 1-800-564-1227. If we can't answer, we'll get back to you within 24 hours, and typically much sooner. Peter often answers the phone himself, as he loves talking to customers. Otherwise, there is always another fit specialist available to help you.

Yes, when your order ships you'll receive an email with a tracking #. Just click on that to find out where your package is on its journey.

We are trying to offer as much as possible for our guys, which makes it challenging to keep everything in stock all the time. We're doing our best, but apologize for any stock-outs. For most products, you can choose to be notified when your size or style is back in stock - just click the 'Email me when available' link on the product page and enter your email address. Also, if you're on our newsletter list, you will be notified of all arrivals, both new and existing products. Finally, you can always feel free to call or email and ask us!

Just enter your email address on our website or in the pop-up, and you'll receive an email confirming the address and providing you with a promo code for 15% off your first order.

Our fit specialists are here to help! By phone, we are available between 10am and 7pm ET Monday through Friday. By email, we are usually available around the clock. Well, we do sleep, but we will certainly get back to you within 24 hours, and typically much sooner.

Of course. Just call 1-800-564-1227 between 10am and 7pm ET Monday through Friday.

A Fit Shop is a place where all of our products are available for you to try and to buy. Fit specialists are here to help you with sizing and to choose styles. We'll process your order and ship you the goods SAME DAY, FOR FREE. No lugging around shopping bags! Our NYC Fit Shop is located at 933 Broadway (b/t 21st and 22nd Streets) and is open from 10am to 7pm Monday through Friday, and noon to 5pm on Saturday.

Our NYC Fit Shop hours are Monday through Friday from 10am to 7pm, and Saturday from noon to 5pm.

Tailored clothing and outerwear should go to the dry cleaners. Often tailored clothing just needs a pressing, rather than a cleaning. Don’t over-clean tailored clothing.

For our more casual items, machine wash in cold water and hang to dry (or dry clean) for near zero shrinkage. Cold wash and a warm dryer for minimal shrinkage. Machine wash warm and tumble dry med/high in order to shrink to liking.

Cold water is always better for maintaining colors. Hot washes are bad for clothes and usually not necessary to properly clean clothes.

While most all of our products are pre-washed at least once for softness and to reduce shrinkage, it is hard to eliminate shrinkage altogether. We recommend washing them in cold water and either hanging to dry or drying on low heat, to avoid excessive shrinkage. So, machine wash in cold water and hang to dry (or dry clean) for near zero shrinkage. Cold wash and a warm dryer for minimal shrinkage. Machine wash warm and tumble dry med/high in order to shrink to liking.

We pride ourselves on offering an off-the-rack fit better than anyone else, but if we can't do so with quality, it's not going to matter. So we design our products locally and source them globally, seeking manufacturers who don't run sweatshops. We focus on working with partners who deliver quality work at reasonable rates.

 

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We will get back to you within 24 hours!

FOR IMMEDIATE ASSISTANCE: Call: 1-800-564-1227  info@petermanningnyc.com